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Company Overview
This fast-growing mortgage lender has built a national footprint with operations in all 50 states and a network of over 750 branches. Founded in 2008 with headquarters in South Carolina, the company has earned a reputation for speed, transparency, and community impact. It specializes in a wide array of home financing solutions designed to serve a diverse range of borrowers.
Known for its innovative approach to loan processing, the organization completes over 75% of its loans in just seven business days, with underwriting often completed within hours. Its streamlined systems and “customer first” philosophy have earned it elite rankings in mortgage satisfaction studies and made it a standout in the industry.
Challenge
Our client needed a strong reporting solution to support financial reporting and loan production operations. Their success was tied to the performance of individual loan officers, but their existing systems lacked the flexibility to provide detailed profitability analysis at the that level. The client relied on Excel spreadsheets pulling data from a variety of sources including NetSuite and a Databricks database. This process was highly manual and error prone.
Solution
Oracle's NetSuite Free Form application (newly available as of September 2024) was implemented to meet our client’s needs. The solution included two Essbase cubes, one for monthly financial reporting and another for daily production reporting. The financial cube was designed to handle over 800,000 metadata members including individual loans, loan officers, and job titles while maintaining high performance. The daily cube tracked additional statical data across specific calendar days at the loan level enabling precise reporting without relying on split dimensions like period and year.
Result
Our client now operates one of the first production live NetSuite Free Form application. Despite the massive dimensionality, daily processes complete in just 20 minutes. The organization generates daily granular person-level profitability reports automatically, delivered via email. This level of reporting would previously take days or weeks to generate manually. This empowers leadership with actionable insights into individual performance aligning financial outcomes with operational strategy. The solution supports their mission to produce loans efficiently and responsibly while maintaining financial health across the workforce.
