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Car Dealership Support Services
Company Overview
This family-owned collection of high-volume, award-winning automotive franchises operates primarily in Southern California, Texas, and Florida. The group includes one of the world’s top Honda dealership by new vehicle volume, along with dealerships for brands like Acura, Ford, and Toyota.
The group is known for its exceptional customer service and commitment to core values, which has earned it numerous awards and high customer satisfaction ratings. It offers a wide range of new and used vehicles, as well as comprehensive parts and service departments.
In addition to retail operations, the group provides exceptional HR and business management services to its dealerships, ensuring smooth and efficient operations. Their strategic approach and focus on high performance have made them strong competitors in their respective markets.
Challenge
After successfully implementing the client’s Oracle EPM Cloud Planning application with Olympus, the client faced the challenge of a lack of internal resources and expertise needed to support the application and their FP&A business users. With this constraint, the client needed to evaluate the cost-benefit of building an internal team with the required technical expertise versus outsourcing support to an Oracle partner firm with a Support Services business line.
Result
Upon evaluating their options, the client chose to continue partnering with Olympus to monitor and maintain their application and support their FP&A business users. The decision was based on their satisfaction with the project implementation, our deep understanding of their business and application, and the cost-effectiveness of our Support Services offering. By outsourcing all support for the environment, Olympus acts as the main administrator of the application.
Solution
As a result, the client is now hands-off in the technical maintenance of their application, allowing them to focus on their core business. Since engaging Support Services, the client has expanded their business by acquiring several new dealerships and growing their FP&A team. The Olympus Support Services team has assisted in expanding the application to accommodate new dealerships and the associated car brands and models, ensuring dependable consolidated financial results across the enterprise. Additionally, the client has maintained consistent support coverage and costs, spending significantly less than if they had developed an internal support team. This partnership has enabled the client to support their growing business effectively, with Olympus acting as the main administrator of the application.
