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Company Overview
This company is a leading provider of professional waxing services, specializing in hair removal for both men and women. With a strong focus on providing a comfortable and luxurious experience, the business offers a range of services, including Brazilian, brow, body, and facial waxing. Additionally, they have expanded their offerings to include laser hair removal and skincare products.
Founded on the principles of innovation and customer care, the company is committed to delivering smooth, radiant skin through expert techniques and high-quality products. Known for its clean and welcoming environment, as well as its skilled Wax Specialists, the company prioritizes customer satisfaction.
Challenge
With the loss of their primary administrator of the Oracle EPM system, the customer faced an issue where they lost critical data, including budget and historical data, without understanding why it occurred or how extensive the data loss was. With no administration team, they were unable to identify where the backups were stored or why the data was missing.
Solution
Once onboarded as a support services customer, Olympus helped restore their data by leveraging Oracle Cloud EPM backups that are available for up to 60 days. The team also conducted an in-depth analysis to identify the root cause of the issue related to meta-data changes made in the application. The first priority was data recovery while also preventing future data loss.
Result
Our support services team restored their missing data and created a process to prevent further issues by creating the necessary load members to preserve the data in the future. Additionally, we identified other inefficiencies in their system and provided recommendations, though these had not yet been fully implemented. With the proper support team in place and new processes developed to ensure no future data loss, the client has continued produce reporting from the system without further issues.
