Olympus Consulting offers comprehensive support services for Oracle Cloud EPM, designed to provide expert assistance and cost-effective solutions.

  • Expertise On-Call: Access to knowledgeable, certified professionals with extensive experience in both on-premise and cloud Oracle solutions.
  • Customizable Support Windows: Flexible support hours tailored to your needs, ensuring expert availability whenever required.
  • Cost Savings: Realized through headcount reduction and pre-negotiated rates, allowing you to contract only the hours you need.
  • Proactive Support: Includes quarterly recommendations and health checks to avoid predictable trouble spots and maximize your EPM investment.

Olympus Consulting Support Services Offerings

Proactive Support

Monitor daily data loads, update meta-data and data mappings, support Smart View users, and execute ad-hoc automated processes like data loads.

Reactive Support

Handle client requests per SLA, investigate automated process errors, and perform root cause analysis to identify and resolve issues efficiently.

Reporting

Create new reports based on user requests, update existing reports per new requirements, and manage report security access for all users.

Case Studies

National Retailer Support Services

A customer lost critical data due to a metadata issue. The solution involved restoring data from Oracle archives, identifying the root cause, and creating load members to prevent future loss. The customer’s system efficiency was improved, and no further issues have been reported since.

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Mortgage Company Support Services

The client faced challenges with member management, error logs, and backups in their on premise system. Our team provided specialized remote support, improving administrative efficiency by managing member synchronization, monitoring error logs, and ensuring regular backups. This resulted in a stable, well-functioning system and enhanced operational reliability for the company.

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